Swipol Return Policy

At Swipol, we strive to ensure our customers are satisfied with their purchases. If, however, you find yourself unsatisfied with a product, we have a straightforward return policy to make the process as convenient as possible.

Return Eligibility:

  • Products can be returned within two days from the delivery date.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Initiating a Return:

  1. Contact our Customer Service: Notify us of your intention to return the product within the specified two-day window by contacting our customer service team at customer-service@swipol.com or through our contact form on the website.
  2. Provide Order Details: Please provide your order number, the name of the product, and a brief explanation of the reason for the return.

Return Procedure:

  1. Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
  2. Pack the item securely in its original packaging, and include any accessories or documentation that came with the product.
  3. Ship the product back to the address provided in the return authorization.

Return Conditions:

  • The customer is responsible for return shipping costs, unless the return is due to an error on our part.
  • We recommend using a trackable shipping service to ensure that your return is received.

Refund Process:

  • Once we receive the returned item and inspect its condition, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow a few business days for the refund to reflect in your account.

Exceptions:

  • Personalized or customized items may not be eligible for return unless there is a manufacturing defect or an error on our part.

Contact Information: If you have any questions or concerns regarding our return policy, feel free to contact our customer service team at info@swipol.com

At Swipol, customer satisfaction is our priority, and we are committed to ensuring a seamless return process for our valued customers. Thank you for choosing Swipol!

Working Hours

Mon – Fri : 8:30 – 18:00

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